We created Chapters to quickly connect women with mental health care providers with expertise in their needs, providing fast access to specialized therapy and psychiatry. During his testing, our staff member also found that the number of therapists on the platform accepting new clients was very limited. Our tester also experienced some frustrating technical problems when trying to connect with his therapist on thriveworks. Many platforms also allow you to select therapists based on race, ethnicity or gender - free therapist online . We messaged our therapists between sessions, contacted customer support to gauge their helpfulness and response times, and took every step necessary to protect the privacy of our health information. If a platform offered extra features, such as worksheets, journals, or meditations, we tested them all. To validate our testing methodology, we consulted with licensed therapists, psychologists. These mental health professionals reviewed our evaluati...